As China's diesel engine emission standards have evolved from China 2 to China 3, many manufacturers have started developing and producing a new generation of engines, replacing traditional mechanical systems with electronically controlled ones that feature electronic fuel injection. However, as with any major technological shift, there has been a tendency in some promotional materials to focus too much on technical specifications rather than real-world applications. While technical indicators are important, they are just the starting point. The true success of a new product lies in its application and user satisfaction. Companies that prioritize practical use and customer experience will ultimately succeed in the long run.
For example, Dongfeng Cummins, which introduced the first electronically controlled engine in China, believes that upgrading from China 2 to China 3 and beyond is not just a technical upgrade but a fundamental transformation of the entire power system. This process involves more than just technology—it also requires changing the habits and mindsets of vehicle manufacturers and drivers. Focusing on real-world applications, rather than just technical features, is essential for the widespread adoption of electronic control technology.
To this end, Dongfeng Cummins adopted a "control-oriented" market strategy, aiming to help drivers truly accept and understand electronic control systems. The first step was "thinking to use." Although government regulations play a key role in promoting electronic control, Dongfeng Cummins actively promoted these engines in regions not yet subject to National 3 standards, providing detailed explanations through user manuals. This helped build awareness and prepare the market early on.
Next came "using it." In 2007, Dongfeng Cummins launched the "Early Care Activities" — or "InfantCareAction" — to address potential issues users might face when using electronically controlled engines. The program included emergency response plans and clear implementation guidelines, ensuring quick feedback and resolution of problems. This proactive approach helped reduce user frustration and build trust.
Many new technologies fail not because they are flawed, but because manufacturers don’t adequately prepare for the complex service needs that come with a transition. This often leads to complaints and user churn. The term "Early Care Activities" literally translates to "Baby Care Action," reflecting Dongfeng Cummins' view of the electronic control market as something delicate that needs careful attention. By closely supporting users during the adoption phase, they effectively addressed concerns and set a high standard for after-sales service.
Once users begin to see the benefits—such as cleaner emissions, better fuel efficiency, higher power output, and intelligent control—positive sentiment naturally follows. Dongfeng Cummins has always prioritized the practical use of technology, which aligns well with its strong relationship with Cummins. As the first company to develop advanced electronic control technology, Cummins has extensive experience in user applications and vehicle integration, especially in markets like Europe and the U.S., where environmental standards are stricter.
In the city bus sector, for instance, Cummins has deep knowledge of how electronically controlled engines perform under various road conditions and driving scenarios. It doesn't just provide an advanced engine but also offers comprehensive vehicle matching solutions and reliable after-sales support. This global expertise allows Cummins to act as more than just an engine supplier—it becomes a trusted advisor, helping customers navigate the challenges of adopting new technologies.
Even before the full enforcement of National 3 standards, Cummins engines already held an 80% share of the electronically controlled diesel engine market. In cities like Beijing, Shanghai, Shenzhen, and scenic areas such as Jiuzhaigou, Cummins engines were widely used, contributing significantly to cleaner urban environments.
With the nationwide rollout of National 3 standards, the market for electronically controlled diesel engines has truly taken off. At the recent Shanghai Auto Show, nearly all diesel engine manufacturers showcased their latest electronic control products, some even claiming compliance with Euro V standards. Industry experts argue that while emission levels are important, the real challenge lies in transitioning from laboratory performance to real-world maturity. This includes ensuring proper OEM integration, user support, and overall reliability.
In short, a customer- and application-focused approach can serve as a solid foundation for domestic manufacturers looking to introduce new technologies. By learning from successful examples like Dongfeng Cummins and Cummins, companies can better navigate the complexities of innovation and achieve long-term market success.
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Jiangyou ChongxinSpecial Metal Materials Co., Ltd. , https://www.zhongxindiesteel.com